Dell E4200 被设了指纹或高级密码

会员62224

今天接到一台Dell E4200 被设了指纹或高级密码  开机后出现如下英文：
This computer system #xxxxxxx-2A7B is protected by a pre-boot authentication system. You cannot access the data on this computer without proper authentication
Authenticate using Biometric

客户不知道被谁设置了指纹或密码，现在进不了系统，请问谁破解过？ 分享一下。